Terms & Conditions

The Sound of Distinction – from the world’s great stages to your stylus

Last updated: 26 September 2025

These Terms & Conditions (“Terms”) govern your use of the Kensington Audio website www.kensingtonaudio.co.uk and any purchases you make from us. By using our website or placing an order, you agree to these Terms.

1. Company Details

Kensington Audio, a trading name of TALK Electronics Ltd
Unit 12a, Templars Way Industrial Estate
Marlborough Road
Royal Wootton Bassett
SN4 7SR
United Kingdom

T: +44 (0)1344 844 204
E: info@kensingtonaudio.co.uk

Registered in England and Wales. VAT Number: GB664667788.

2. Pricing & Payment

  • All prices are shown in Pound Sterling (£) and include VAT at 20%.

  • Prices may change at any time without notice, but once an order is confirmed, the price is fixed.

  • Payment must be made in full before goods are dispatched.

  • We accept secure payment through approved third-party providers.

3. Delivery

  • All website prices include UK delivery only.

  • We do not ship outside the United Kingdom. For international purchases, please see our Dealer & Distributor page.

  • We aim to dispatch orders within 2 working days. Delivery typically takes 1–3 working days, so most orders arrive within 3–5 working days.

  • Delivery times are estimates and may occasionally be affected by factors outside our control.

4. Warranty

  • All Kensington Audio cartridges are supplied with a 24-month warranty from the date of purchase.

  • The warranty covers manufacturing defects and workmanship issues only.

  • It does not cover accidental damage, misuse, normal wear (including stylus wear), or unauthorised modifications.

  • Proof of purchase is required to make a warranty claim.

5. Repairs & Servicing

  • If your product is damaged or outside of warranty, Kensington Audio offers a specialist repair and servicing programme.

  • Customers are responsible for securely shipping items to us.

  • An inspection and quotation will be provided before any work begins.

6. Returns & Cancellations

  • You have the right to cancel your order within 14 days of receiving your goods, in line with the Consumer Contracts Regulations 2013.

  • To qualify for a return, items must be unused, in their original condition, and returned with all packaging and proof of purchase.

  • Customers are responsible for the cost of returning items, unless the product is faulty or supplied incorrectly.

  • Refunds will be issued once returned goods are received and inspected.

7. Liability

  • We make every effort to ensure our products meet the highest standards.

  • Kensington Audio is not liable for indirect or consequential losses, including loss of enjoyment, profits, or data.

  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, or any other liability that cannot be excluded under UK law.

8. Intellectual Property

All content on this website, including logos, images, product descriptions, and text, is the property of Kensington Audio or its licensors and may not be copied, reproduced, or used without prior written consent.

9. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. By purchasing from Kensington Audio, you agree that any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact

If you have any questions about these Terms, please contact us at:

Kensington Audio
Unit 12a, Templars Way Industrial Estate
Marlborough Road
Royal Wootton Bassett
SN4 7SR
United Kingdom

T: +44 (0)1344 844 204
E: info@kensingtonaudio.co.uk