We may collect and process the following information when you interact with our website or contact us:

• Personal details such as your name, e-mail address, phone number, and postal address (e.g. when placing an order or making an enquiry).
• Payment details (processed securely through third-party payment providers – we do not store full card details).
• Technical data such as your IP address, browser type, operating system, and how you use our website.
• Cookies and tracking technologies (see Section 5).

We use your information to:

• Process and deliver your orders.
• Provide customer service and respond to enquiries.
• Send you updates about your order or our products (only where you have consented).
• Improve our website and services.
• Comply with legal and tax obligations.

We process your personal data under one or more of the following lawful bases:

• Contract – to fulfil an order or provide services you requested.
• Consent – where you have opted in to receive marketing.
• Legal obligation – to comply with UK law (e.g. VAT records).
• Legitimate interests – to improve our services and protect our business.

We do not sell or rent your personal data. We may share it with:

• Service providers (e.g. couriers, payment processors, IT support) to help us deliver our services.
• Regulatory or legal authorities, if required by law.

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies – required for the website to function (e.g. shopping cart).
• Analytics cookies – to understand how visitors use our site.
• Preference cookies – to remember your settings (e.g. language, login).

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

We comply with the UK Privacy and Electronic Communications Regulations (PECR). On your first visit, you will see a cookie banner asking for your consent to non-essential cookies.

We only keep your personal data for as long as necessary:

• Orders and accounts – up to 7 years (for tax and accounting compliance).
• Enquiries – up to 12 months.
• Marketing data – until you withdraw consent.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (where legally permissible).
• Restrict or object to our processing.
• Withdraw consent for marketing at any time.

To exercise these rights, contact us at info@kensingtonaudio.co.uk

If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

We take appropriate technical and organisational measures to protect your data from unauthorised access, misuse, loss, or disclosure.

For questions about this Privacy & Cookie Policy, please contact:

Kensington Audio
Unit 12a, Templars Way Industrial Estate
Marlborough Road
Royal Wootton Bassett
SN4 7SR
United Kingdom

E-mail: info@kensingtonaudio.co.uk