At Kensington Audio, we stand behind the quality and craftsmanship of every moving coil cartridge we produce. Each product is expertly hand-assembled in the UK by musicians and is tested to deliver years of faithful musical enjoyment.
Warranty Coverage
All Kensington Audio cartridges are supplied with a 24-month warranty from the date of purchase.
This warranty covers manufacturing defects and workmanship issues only.
It does not cover accidental damage, misuse, wear of replaceable parts (such as stylus tips), or unauthorised modifications.
To activate your warranty, please retain your proof of purchase and register your product once our registration portal is live.
Repairs & Servicing
For those unfortunate moments when your cartridge suffers accidental damage, or if your cartridge is outside of its warranty period, Kensington Audio offers a specialist Repair & Service programme.
Our repair service includes:
Inspection & assessment by our skilled technicians.
Quotation for repair or rebuild before any work begins.
Servicing using original components, ensuring performance that meets Kensington Audio standards.
Every repaired cartridge undergoes the same rigorous testing process as a new product to ensure it is returned to you in the best possible condition.
How to Arrange a Repair
Contact us at info@kensingtonaudio.co.uk with your cartridge model and a description of the issue.
We will provide instructions on how to return your cartridge for assessment.
Once inspected, we’ll advise whether a repair is possible and provide a quotation.
Please note: customers are responsible for the cost of shipping cartridges to us for repair.