Hire Terms & Conditions
Hire Period
Your 30-day hire period begins on the date you receive the unit, not the date of order. We dispatch on a next-day service, and we will confirm your hire start date and return-by date via email once delivery is confirmed.
Returns
You are responsible for arranging and paying for the return shipment. All returns must be sent via a reputable courier and must be fully tracked. Please e-mail us the tracking number as soon as the return is despatched. We strongly recommend insuring the parcel for its full retail value, as the unit remains your responsibility until it is received back by us in good condition.
Late Returns
A grace period of 3 days applies after the return-by date. Returns received beyond this grace period will incur a late fee of 1/30th of the hire fee per day. Units not returned within 7 days of the return-by date will be treated as non-returned, and the full retail price will be charged to the payment card used at the time of hire.
Damage
The unit must be returned in good working condition. Fair wear and tear is accepted. On return, the unit will be inspected:
- Minor or repairable damage — charged at the cost of repair
- Damage rendering the unit unsellable — charged at full retail price
- Loss or damage in transit on return — charged at full retail price (hence the recommendation to insure)
Our assessment of damage and repair cost is final.
Payment Authorisation
By entering into this hire agreement, you authorise us to charge the payment card used at the time of hire for any late fees, repair costs, or replacement charges as set out above.
Purchase Discount
The hire and any subsequent purchase are entirely separate transactions. No part of your hire fee is held, credited, or applied toward the purchase of a unit.
As a goodwill gesture to returning hire customers, we offer a discount equal to your hire fee against the retail price of a new unit, subject to the following conditions:
- The hired unit must be returned within the agreed hire period (or applicable grace period)
- The hired unit must be returned in good working condition, with no damage beyond fair wear and tear, as determined by our inspection
- The discount is valid for 30 days from the date your returned unit is received and inspected
- The discount applies only to a new unit purchased at full retail price and cannot be combined with other offers or promotions
- The discount is non-transferable and has no cash value
Customers whose returned units are subject to damage charges, late fees, or non-return charges are not eligible for the purchase discount.
